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What are some common questions about receiving child support?

If you receive child support in California, then you may have some questions about the process. While the court ordered the support payments and maintains control over the legal aspects of child support, the Department of Child Support Services manages your case. One aspect of your case management involves how you receive payment.

To begin with, the State Disbursement Unit disburses your payments. This is regardless of how you receive your payments. You have three options. You can get a check, have them directly deposited in your bank account or use the Electronic Payment Card.

The EPC works similar to any debit card. Your money automatically loads to the card with every support payment. You can use it the same way you would use a debit card, making purchases or getting cash from an ATM. Do keep in mind, taking money out of an ATM may involve paying fees. Otherwise, most transactions are fee free. There are also no limits on how much money you can spend using your EPC each day. You can usually get your payments faster when using the card than if you get a check.

You can keep up on your support details through the Customer Connect website or automated phone system. If you want information on your EPC, you should visit the EPPIC customer service website or contact them by phone. In general, if you have any issues, you want to contact the child support services office. This information is for education and is not legal advice.

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